Elevated rebuffering and startup times for some on-demand assets and live streams

Incident Report for JW Player

Resolved

This incident has been resolved.
Posted May 05, 2026 - 20:55 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 05, 2026 - 19:56 UTC

Identified

Third party provider issue impacting Instant Live.
Posted May 05, 2026 - 18:58 UTC
This incident affected: Live Channels and Media Delivery.